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ITIL Foundation: IT Infrastructures and Service Management training for IT departments - CBT Nuggets

      Author: downea   |   2 September 2012   |   comments: 0



ITIL Foundation: IT Infrastructures and Service Management training for IT departments - CBT Nuggets

 

ITIL Foundation: IT Infrastructures and Service Management training for IT departments - CBT Nuggets

 

English | Michael Shannon | Mp4 | H264 | 640?480 | 4:3 | Mp3 122kbps 44100hz

 

Genre: eLearning

 

For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.

 

That's what IT Infrastructure Library (ITIL) and IT Service Management (ITSM) are all about -- managing the processes within an IT department to make the department run well and to make sure resources are available as needed. This certification and skill set are valuable to medium and large companies because it helps them get the most of their IT investment, both in the technology and in the people.

 

ITIL Foundation Videos

 

1. Introduction to ITIL

 

2. IT Infrastructure Library

 

3. IT Service Management Concepts

 

4. Service Desk Support

 

5. Incident Management

 

6. Problem Management

 

7. Change Management

 

8. Release Management

 

9. Configuration Management

 

10. SLA Management

 

11. IT Services Financial Management

 

12. Capacity Management

 

13. Availability Management

 

14. IT Service Continuity Management

 

15. IT Security Management

 

16. Introduction, Service Lifecycle and Servic...

 

17. Service Design

 

18. Service Transition

 

19. Service Operation

 

20. Continual Service Improvement



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